Refund & Return Policy: Keep It 100, We Got You
Thanks so much for choosing us to buy official Polo G merch. Your satisfaction is our top priority; that’s why we always try our best to make everything as simple as the way you love Bartlett. Below you will find the details of our Return and Refund Policy; we hope it’s useful for you.
Our Commitment
At Polo G Merch Shop, we make efforts every day to make you feel confident in using our Polo G merch while singing along to “Pop Out”. That’s why we always focus on improving the product’s quality and making our return and refund policy as easy as possible. However, if something isn’t quite right, please reach out to us within 7 days from the delivery date for our help.
What’s Covered?
Within one week of receiving your order, we are happy to address your return/ refund request for any of those unexpected issues:
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Wrong Item: If you find that we send you the wrong item, not what you ordered, reach out to us ASAP so that we can send you a replacement or refund
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Damaged Item: It’s our fault if you received a damaged item after unboxing/ open the package, therefore we’ll definitely take responsibility for this reason
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Wrong Size: No worries, we’ll send the right one to you ASAP if the size of the item you receive is different from what you selected.